Privacy Policy

(POPIA Compliance)

1. Introduction

 1.1 Primal Fitness Gym (Pty) Ltd (“the Gym”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

 1.2 This Policy explains how we collect, use, store, and safeguard your personal information.

2. Personal Information Collected

 2.1 Full name, ID/passport number, date of birth, and contact details.

 2.2 Medical information relevant to safe exercise.

 2.3 Membership type and payment details.

 2.4 Photograph (for identification on the Gym system).

 2.5 CCTV footage for security purposes.

3. Purpose of Processing

 3.1 Administering membership and debit orders.

 3.2 Providing access to facilities.

 3.3 Ensuring health and safety in the Gym.

 3.4 Communicating notices, updates, and promotions (with consent).

 3.5 Security monitoring through CCTV.

4. Storage and Security

4.1 Personal information is stored securely in:

   (a) Physical records (kept off-site in a secure location).

   (b) Digital format (Excel sheets and Gym management software with local backup).

 4.2 Access to personal information is restricted to authorised staff only.

 4.3 Reasonable measures are in place to prevent loss, damage, or unauthorised access.

5. Member Rights under POPIA

5.1 Access the personal information we hold.

 5.2 Request correction or deletion of inaccurate information.

5.3 Withdraw consent for communications or marketing.

 5.4 Lodge a complaint with the Information Regulator.

6. Retention of Information

 6.1 Records are kept as long as required for legal, regulatory, or operational reasons.

 6.2 CCTV footage is retained for a limited period unless required for security or legal purposes.

7. Sharing of Information

 7.1 We will not sell or disclose your personal information to third parties without consent.

 7.2 Information may be shared only if required by law or to protect members and staff.

8. Contact Details

8.1 For questions or to exercise your POPIA rights, please contact:

Primal Fitness Gym (Pty) Ltd

360 Gopalall Hurbans Road, Tongaat, 4399

+27 67 912 0114

info@primalfitnessgym.co.za